We offer FREE SHIPPING on all orders over $50

SAME DAY SHIPPING on in-stock orders placed before 2pm CST

We process orders Monday-Friday. Any orders placed after 2pm on Friday will be processed the following Monday.

There are occasions where we will discard a product that does not meet our strict inspection standards. If this is the case and we are unable to fill your order in a timely manner, a representative will contact you to resolve the issue. We take pride in only providing our customers with the best quality products available.

We cannot guarantee delivery time once we ship an order

Unfortunately, since the onset of COVID-19, shipping providers have not been living up to their promises. In most cases orders arrive in a timely manner, but others have experienced significant delays. When your order is processed, you will receive a tracking number. In a case that you are not seeing an update to your tracking, please contact the shipping provider first as they will have more information than us. Once you’ve contacted the carrier, our support team will be happy to work with you to ensure proper delivery.

Domestic Shipping

Processing

All orders have a processing time of 24-72 hours regardless of shipping method selected. Domestic orders are shipped via an appropriate third-party carrier.

Please Note: We do not process orders on all major holidays or government observed holidays. Your order will continue processing the following business day. All shipping time frames are counted in business days.

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

Order Tracking:

While we strive to offer the most expedient and reliable service, Hemp House USA does not and cannot guarantee transit and delivery times. Once your order is processed, your tracking number will be sent to the email address specified on your account.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Hemp House USA, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Hemp House USA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Hemp House USA is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.

Delivery to Shipping Forwarder:

Hemp House USA strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, Hemp House USA is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.

Order Discrepancies:

If your item was damaged, missing, or incorrect you must email or call us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

Canceling and Altering Orders:

Due to the volume of orders Hemp House USA receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter, change, or cancel any order.

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurred any type of return fees, those charges will be deducted from your refund for the returned items.

Please Note: Sales tax is charged to all orders being shipped to addresses within California.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

Terms and Conditions

Welcome HempHouse USA!

These terms and conditions outline the rules and regulations for the use of HempHouse, located at hemphouseusa.com.

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By accessing this website we assume you accept these terms and conditions. Do not continue to use Website Name if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Website Name, you agreed to use cookies in agreement with the Company Name‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Company Name and/or its licensors own the intellectual property rights for all material on Website Name. All intellectual property rights are reserved. You may access this from Website Name for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

●     Republish material from Website Name

●     Sell, rent or sub-license material from Website Name

●     Reproduce, duplicate or copy material from Website Name

●     Redistribute content from Website Name

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Company Name does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Company Name,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Company Name shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Company Name reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

●     You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

●     The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

●     The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

●     The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Company Name a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

●     Government agencies;

●     Search engines;

●     News organizations;

●     Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

●     System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

●     commonly-known consumer and/or business information sources;

●     dot.com community sites;

●     associations or other groups representing charities;

●     online directory distributors;

●     internet portals;

●     accounting, law and consulting firms; and

●     educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Company Name; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Company Name. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

●     By use of our corporate name; or

●     By use of the uniform resource locator being linked to; or

●     By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Company Name‘s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

●     limit or exclude our or your liability for death or personal injury;

●     limit or exclude our or your liability for fraud or fraudulent misrepresentation;

●     limit any of our or your liabilities in any way that is not permitted under applicable law; or

●     exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.